• When immediate payment for a utility bill is demanded via text, email, phone, or in-person, do not provide payment or personal information of any kind, including credit card account information.
• Do not allow uninvited strangers to enter your home, even if they are claiming to represent a utility.
• Immediately report possible fraud or scams to law enforcement and the local utility.
NGEMC representatives do not call customers to request credit card information and representatives do not visit customers’ homes to collect payments. Credit card transactions by phone can only be initiated by the member calling NGEMC’s published phone numbers.
NGEMC employees at times may require access to a customer’s outside property for the purpose of power restoration and system maintenance. However, unless a member has requested a pre-scheduled on-site energy inspection, NGEMC employees or contractors do not enter homes. NGEMC employees and contractors carry identification badges and wear uniforms. If you have any doubt that someone is an actual utility employee, call the NGEMC office numbers listed below to confirm. If you feel your safety is in jeopardy, call 911 immediately.
If you have any questions about utility scams, please call your local NGEMC office: Dalton 706.259.9441; Fort Oglethorpe 706.866.2231; Calhoun 706.629.3160; and Trion 706.734.7341. You may also contact us at firstname.lastname@example.org, on Facebook, Twitter and through the NGEMC mobile app.